Innovation and the Customer Experience

2022 Customer Loyalty Infographic

Mar 02, 2022

With the changes in retail, businesses need to rebuild or strengthen loyalty with their customers with the experiences they are looking for. New data gives insights into what shopper expectations look like in 2022.

3 Ways Retail Executives Are Preparing for the Future of In-Store Tech

May 19, 2020

Toshiba, together with Retail Dive, surveyed 148 retail executives to find out how they are utilizing technology to change the in-store experience for shoppers and create unique, operational benefits.

5 Retail Technology Infrastructure Must-Haves

Jul 13, 2020

To keep pace with changing consumer expectations while also controlling costs in today’s dynamic environment, brands need a set of infrastructure solutions designed for retail.

Accelerating the Future of Retail With a Microservices Commerce Platform

Jan 13, 2021

Many brick-and-mortar retailers in the United States and abroad were forced to adapt to the uncertainty of nationwide closures. Ever since, retailers have navigated a new landscape of commerce and sought out effective ways to meet the still-evolving needs of retail consumers — a journey that highlights the ongoing relevance of retail technology that reduces friction.

Balancing Shrink & Customer Experience in Retail: The Evolution of Self-Checkout & A.I.-Powered Loss Prevention

Dec 13, 2023

Self-checkout (SCO) technology initially emerged as a means for retailers to streamline the checkout process and reduce labor costs. Early iterations of these systems were very basic, often plagued by technical glitches, and faced resistance from both retailers and shoppers.

Beyond Millenials: How to Attract and Retain Today's Consumers

Feb 01, 2019

Consumer research from Toshiba Global Commerce Solutions indicates shoppers, of all generations, view the store as an integral part of engagement, transaction and retention. In this report, we reveal critical insights to create meaningful connections with consumers across points of decision, from home to store and in between."

Beyond Millennials Consumer Research Infographic

May 01, 2019

New research indicates shoppers view the store as an integral part of engagement, transaction, and retention. Learn how to connect with your consumers so you can attract and retain them with better experiences

Comparing Toshiba TCx™ Dual Station POS Printers against Epson

Sep 01, 2019

Edison Group conducted research and a series of tests comparing Dual Station Point-of-Sale (POS) printers, namely, Toshiba TCx™ Dual Station Printer (6145-2TN) vs. Epson (TM-H6000V) focusing on four categories, namely performance, economy, architecture and serviceability as they are the main considerations when purchasing a POS printer for retail.

Comparing Toshiba TCx™ Single Station Printers against Epson

Sep 01, 2019

Edison Group conducted research and a series of tests comparing Single Station Point-of-Sale (POS) printers, namely, Toshiba TCx™ Printer 1 Station (6145-1TN) vs. Epson (TM-T88VI) focusing on four categories, namely performance, economy, architecture and serviceability as they are the main considerations when purchasing a POS printer for retail.

Comparing Toshiba all-in-one POS platform against its competitors

Sep 01, 2018

Test results clearly indicate that Toshiba has the premium integrated POS platform, earning high ratings in almost every evaluation criterion. Starting with several retail hardening features, Toshiba’s POS all-in-one platform includes advanced air cooling, flexible screen tilting, formalized cable management, ease of service and future-proof architecture."

Convenience Trends Infographic 2023

Apr 13, 2023

New research shows how convenience and fuel retailers are tackling self-checkout and all of the challenges and opportunities that come along with it.

Customized Tech Platforms Help Supermarkets Maximize Food Service Whitepaper

Aug 31, 2024

Supermarket retailers must find new ways to bring customers into their stores, maximize their high-margin categories, and boost basket size. Read this whitepaper to learn how expanded food service, supported by the innovative Toshiba and CBS NorthStar joint solution, has been a highly successful strategy for grocers.

Decoding Consumer Affinity

Jan 15, 2022

New research finds that many pharmacy and grocery shoppers are actually loyal to the digital features that produce positive customer experiences — not the retail brand itself. Read the new report to learn more about customer loyalty to merchants.

Digital Signage Infographic

Oct 01, 2017

Retailers are increasingly relying on Digital Signage as an engaging way to communicate about brands, interact with shoppers, and increase their profits.

Elevating Retail to Endless Points of Experience

May 01, 2018

Customer expectations continue to evolve, so retailers must start elevating their retail experiences from simple points of sale to endless points of experience. The time is now to enable new customer journeys and personalized interactions that transform frustrations into shopper enjoyment.

Getting set for the Holidays: Giving Shoppers the Gift of the Ideal Experience

Dec 01, 2018

"The fun of shopping is never as pronounced as during the holidays. Shopping centers become places to ice skate with family, take pictures with Santa, sip hot cocoa and browse for the perfect gift for a loved one. While purchasing online can eliminate the anxiety of dealing with crowds and long lines, it also takes away the sensory joys of the season."

Getting the Best of Both Worlds in Retail: Digital and In-store commerce are no longer distinct

Nov 01, 2018

By now, it’s clear that digital is not the death-knell of traditional retail. In fact, about 4,000 more stores opened than closed in the United States last year, according to a study by IHL Group. Large retailers that expanded in 2017 include Dollar General, Aldi, GNC, Tractor Supply and Ulta. Even digital retail king Amazon is expanding its brick-and-mortar footprint.

Grocery Trends Infographic 2023

Apr 13, 2023

Are retailers' unified commerce strategies aligned with their growth imperatives? What are their key priorities? This infographic provides insight into how grocers are trying to shift their priorities around their physical and digital strategies.

How Advanced Loss Prevention Tools Balance Friction and Risk At Checkout

Feb 03, 2020

With customers consistently seeking fast, convenient and simple self-checkout experiences, retailers are understandably reluctant to do anything that will add friction at checkout in order to protect their bottom line while maximizing trust and loyalty. Customers want to feel confident that their transactions are accurate, and retailers need to trust in the systems’ capability to protect the store from shrink.

IDC MarketScape Report 2018

Oct 01, 2018

Toshiba was named a Leader in the IDC MarketScape: Worldwide Point-of-Sale Software in Fast-Moving Consumer Goods Retail 2018 Vendor Assessment

In Pursuit of Frictionless Commerce

Aug 01, 2019

The store of the future is here. Retailers must take steps toward a frictionless future by transforming in-store experiences to create sustainable business growth while also realizing value each step along the journey through customer tracking, inventory and planogram compliance and more, all ultimately evolving to a frictionless shopping experience.

In Pursuit of Frictionless

Jun 01, 2019

InnovationFriction is everywhere. As retailers and retail enthusiasts we’re trained to identify it, removed it and measure the benefit. Then, repeat. That makes the frictionless wave sweeping across the retail industry even more exciting. Are you ready?

Innovating and Scaling Technology

Feb 01, 2019

Last year, retailers made great strides in technology exploration and innovation. And 2019 is already shaping up to be a year of real, scalable change in adopting retail tech tools and moving along the path to frictionless shopping. Is your business prepared to keep up? Toshiba's Global Vice President of Innovation Yevgeni Tsirulnik sat down to talk about what retailers can learn from last year, what trends and types of technology they should be incorporating into their business strategies this year and where Toshiba fits into the retail tech landscape

Innovation and the Customer Experience

Aug 07, 2023

Discover how innovation impacts the customer experience and how retailers can close the gap between intention and implementation, improve profitability, and keep up with customer expectations.

Innovation in Retail Infographic

Feb 16, 2023

As technology continues to evolve, retailers must embrace new innovations and continuously experiment to find new ways to better serve customers and remain competitive. This infographic provides insights into retailers’ key innovation priorities, strategies, and future investment plans based on key findings and analysis from a study of 225+ retail executives.

Optimizing Automated Checkout for an Excellent Customer Experience

Feb 07, 2020

Toshiba’s System 7 self-service solution was designed with shoppers in mind. This next-generation, customer-focused solution – a product of advancements in Toshiba’s self-checkout technology, processes and training – gives shoppers choice, control, privacy, and convenience at checkout.

POS Checklist: 5 Things Retailers Must Know Before Upgrading

Oct 01, 2019

Retailers know that a reliably functioning point-of-sale (POS) system is critical to customer satisfaction. According to the 2019 POS/Customer Engagement Survey from BRP, 82% of consumers say the ease of checkout and payment is an important factor in choosing where they shop.

Pro-X Hybrid Kiosk Infographic

Mar 25, 2021

Extend your front-end to the rest of your store. Designed for any retail environment, our new self-service solution offers a modern, flexible and attractive self-service touchpoint that can be installed virtually anywhere enabling retailers to reimagine their store design and increase store capacities.

Re-imagining Retail for the Digital Age

Nov 01, 2019

Retail is currently experiencing a renaissance where the role of the store is changing rapidly. Convenience, customer-focused service, and basic omnichannel services are standard expectations and no longer serve as differentiators for stores. Retailers must now fundamentally change their store formats in order to deliver shopping experiences that engage customers. That means retailers must create unified shopping experiences by orchestrating new investments in technology alongside mission-critical store systems to exceed expectations in this new digital age.

Redefining the Guest Experience through Unified Commerce

Apr 16, 2021

The food industry must adapt their models to remove friction from the buying journey that most often starts in the digital realm. This Market Snapshot provides insights into how point-of-sale systems must provide restaurant chains the ability to quickly adapt to a dynamic environment.

Retail Hardened Technology White Paper

Jun 29, 2021

Reliability is one of the most important performance factors for any point of sale and self-service hardware. If the system goes down, even for a few minutes, the store can’t complete the transaction, which can lead to frustrated shoppers and hurt customer loyalty and result in potential lost sales and revenue.

Retail Hardened Testing Metrics Infographic

Jun 29, 2021

Retailers don’t have time to deal with disruptions caused by common hazards. Reliability and durability are important considerations when you’re investing in point-of-sale hardware. That’s why it’s vital that your retail technology is retail hardened.

Retail Store Reopening Guide

Jun 03, 2020

As you reopen your store, there are also several practical items to think about for the safety and well-being of your employees and visitors while providing an opportunity to be transformational for the future.

Retail in 2021: The impact of COVID-19 on Retail Technology

Nov 10, 2020

Many brick-and-mortar retailers in the United States and abroad were forced to adapt to the uncertainty of nationwide closures. Ever since, retailers have navigated a new landscape of commerce and sought out effective ways to meet the still-evolving needs of retail consumers — a journey that highlights the ongoing relevance of retail technology that reduces friction.

Rethinking Retail Ahead of The Holidays

Nov 01, 2018

The holidays are upon us, and retailers have to be ready with seamless, cross-channel shopping experiences that live up to consumers' expectations. So what can the industry expect after Thanksgiving dinner is done, and how can retailers prepare themselves to make the most of the busiest season of the year?

State of the Industry: Future of C-Stores

Dec 15, 2023

This industry report presents key findings and analysis from a study of 125 convenience retail executives in the United States and Canada to gain insights into the impact of increased competition and eCommerce adoption in Convenience, Convenience retailers' outlook towards the future of the c-store, and current adoption and future plans to acquire key commerce experiences and capabilities.

State of the Industry: Future of Convenience Stores

Jan 24, 2023

This industry report presents key findings and analysis from a study of 128 convenience retail executives to gain insights into the current and future plans of Convenience retailers.

State of the Industry: Future of In-Restaurant Dining

Apr 05, 2023

This industry report presents key findings and analysis from a study of over 141 U.S. restaurant executives to gain insights into the impact of shifts in food ordering, improving the in-restaurant experience, and addressing key challenges facing the industry.

State of the Industry: Innovation in Retail 2024

Jan 22, 2024

This State of the Industry: Innovation in Retail report presents key findings and analysis from a study of US, Canadian, and LATAM retailers covering innovation perspectives, impact of AI and other tech advancements, and leaderships role in innovation.

2025 State of the Industry: Store Innovation

Apr 14, 2025

Physical stores are evolving into multi-purpose platforms for commerce, fulfillment, and customer engagement. Based on a comprehensive study of 440 retail technology and business leaders across North America, Europe, Latin America, and Asia, this report examines how leading retailers are building the foundation for tomorrow's stores, today.

State of the Industry: Innovation in Retail

Jan 24, 2023

This industry report presents key findings and analysis from a study of over 225 retail executives to gain insights into the current and future readiness, capabilities, and maturity of innovation strategies.

State of the Industry: The Future of In-Restaurant Dining Report

May 06, 2024

Unlocking the Potential of Your Restaurant

State of the Industry: Unified Commerce in Food & Grocery

Dec 14, 2023

This industry report presents key findings and analysis from a study of 142 grocery executives in North America and 100 grocery executives in Latin America to gain insight into the executive perspective and approach towards the fast-evolving trends redefining the grocery landscape.

State of the Industry: Unified Commerce in Food and Grocery

Jan 24, 2023

This industry report presents key findings and analysis from a study of over 135 food and grocery retail executives to gain insights into the current and future readiness for unified commerce.

TCx® 810 Comparison Infographic

Feb 12, 2024

In a series of technical tests, Toshiba’s TCx 810 point-of-sale (POS) device was shown to be superior to competing brands’ POS models.

TCx® 810 Comparison White Paper

Feb 12, 2024

This white paper explores the challenges retailers face and how Toshiba’s retail-hardened POS systems solve hardware challenges to ensure they meet their goals.

TCx™ 800 All-in-One POS Platform Infographic

Nov 01, 2019

As a fully functional point-of-sale system, kiosk, or self-service unit, the TCx 800 All-in-One POS platform is designed for retail by combining robust performance and exceptional reliability.

TCx™ Printers Infographic

Nov 01, 2019

Toshiba TCx Printers were designed for retail to bring easy systems management, efficiency and reliability to a variety of retail environments.

The 5 Store Formats Reshaping Apparel and Specialty Retail

Nov 01, 2019

We are in a retail renaissance. Both digital upstarts and incumbent retailers are re-imagining stores as hubs of experience, convenience and service. Apparel and specialty retailers are experimenting with, and scaling, five unique store formats that deliver a combination of experience, convenience and service. These store formats are reshaping the future of brick and mortar retail.

The Four Imperatives for Store Success in Apparel/Specialty Retail

Apr 16, 2021

Apparel & Specialty retailers faced an unprecedented 2020. This has lead to massive changes across the enterprise. This Market Snapshot provides insights into how to enable new safety requirements and new consumer expectations for apparel/specialty shopping, retailers need to rethink their systems approach.

The Four Imperatives of the Redefined Restaurant Environment

Apr 16, 2021

Restaurants have to adopt a business model that enables more flexibility in uncertain environments. This Market Snapshot provides insights into how to enable new safety requirements and rethink their systems approach to deliver in-location dining experiences to meet guests' expectations.

Today’s Self-Service Shopping Journey

Jul 01, 2021

New research shows shoppers want modern, user-friendly, self-service experiences that allow them to shop when, where and how they want and skip the traditional checkout. Read the report to learn more.

Why Your Retail Business Needs a Trusted Service Provider

Oct 28, 2021

Retailers are constantly looking for better ways to make every dollar count, especially when upgrading, configuring, migrating, or deploying new retail solutions that would typically take significant time and money to implement. Selecting the right service provider is key to enabling your business to succeed.

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2022 Customer Loyalty Infographic

3 Ways Retail Executives Are Preparing for the Future of In-Store Tech

5 Retail Technology Infrastructure Must-Haves

Accelerating the Future of Retail With a Microservices Commerce Platform

Balancing Shrink & Customer Experience in Retail: The Evolution of Self-Checkout & A.I.-Powered Loss Prevention

Beyond Millenials: How to Attract and Retain Today's Consumers

Beyond Millennials Consumer Research Infographic

Comparing Toshiba TCx™ Dual Station POS Printers against Epson

Comparing Toshiba TCx™ Single Station Printers against Epson

Comparing Toshiba all-in-one POS platform against its competitors

Convenience Trends Infographic 2023

Customized Tech Platforms Help Supermarkets Maximize Food Service Whitepaper

Decoding Consumer Affinity

Digital Signage Infographic

Elevating Retail to Endless Points of Experience

Getting set for the Holidays: Giving Shoppers the Gift of the Ideal Experience

Getting the Best of Both Worlds in Retail: Digital and In-store commerce are no longer distinct

Grocery Trends Infographic 2023

How Advanced Loss Prevention Tools Balance Friction and Risk At Checkout

IDC MarketScape Report 2018

In Pursuit of Frictionless Commerce

In Pursuit of Frictionless

Innovating and Scaling Technology

Innovation and the Customer Experience

Innovation in Retail Infographic

Optimizing Automated Checkout for an Excellent Customer Experience

POS Checklist: 5 Things Retailers Must Know Before Upgrading

Pro-X Hybrid Kiosk Infographic

Re-imagining Retail for the Digital Age

Redefining the Guest Experience through Unified Commerce

Retail Hardened Technology White Paper

Retail Hardened Testing Metrics Infographic

Retail Store Reopening Guide

Retail in 2021: The impact of COVID-19 on Retail Technology

Rethinking Retail Ahead of The Holidays

State of the Industry: Future of C-Stores

State of the Industry: Future of Convenience Stores

State of the Industry: Future of In-Restaurant Dining

State of the Industry: Innovation in Retail 2024

2025 State of the Industry: Store Innovation

State of the Industry: Innovation in Retail

State of the Industry: The Future of In-Restaurant Dining Report

State of the Industry: Unified Commerce in Food & Grocery

State of the Industry: Unified Commerce in Food and Grocery

TCx® 810 Comparison Infographic

TCx® 810 Comparison White Paper

TCx™ 800 All-in-One POS Platform Infographic

TCx™ Printers Infographic

The 5 Store Formats Reshaping Apparel and Specialty Retail

The Four Imperatives for Store Success in Apparel/Specialty Retail

The Four Imperatives of the Redefined Restaurant Environment

Today’s Self-Service Shopping Journey

Why Your Retail Business Needs a Trusted Service Provider

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