There are multiple types of service request (SR) you can open to request help from TGCS
1) Software - for software products that are subscription based, or have a software maintenance agreement (IE, TCx Sky, TCx Pay, CHEC, ACE)
2) Hardware - when you have broken hardware that requires fixing, either under warranty or via a hardware maintenance agreement.
3) Pre-Sales - when you have a problem placing an order, finding a part number or feature code, or have a question about ordering an RPQ
4) General Support - for everything else not covered above (including UPOS, NWD, VCP, Diags, and other hardware & hardware driver questions).
August 2022 Software Support Webinar
Introduction by Dan Hunt, presented by Jim Hawk & Chuck Messina
The files below are restricted to those with an Enterprise ID (learn more)
Software Support Handbook / Manual de Soporte a Software
Hardware warranty claim process
Guides on which documents to collect for troubleshooting purposes are also listed on each products support page, as well as being listed below.
Checkout Environment for Consumers (CHEC)
Data Integration Framework (DIF)
TCx Elevate Platform
TCx Elevate WebPOS
TCx Elevate Mobile Operations Manager
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