What’s Next for Grocery: Kroger and Toshiba Talk AI, Computer Vision, & Smarter In-Store Experience

Blackwell’s had been successfully using Toshiba POS, with a relationship spanning over a decade. When looking to refresh their retail estate, Blackwell’s chose to upgrade to the latest trusted and reliable Toshiba hardware.

Coast Guard House serves up local seafood leveraging POS technology from Toshiba and POSitouch

As the UK’s leading garden centre retailer, when Dobbies were looking to upgrade their POS, they selected the Toshiba TCx® 800 as the best solution to cope with new demands and future growth.

Seeing the potential to re-image their store strategy, Frasers Group offer customers flexible check-out options by deploying Toshiba’s Pro-X Hybrid Kiosk self-service solution.

Building on its strong high street heritage, Greggs has been on a journey in recent years to remodel its shops and reposition them where busy customers need fresh, tasty food on the go.

Hobbycraft is the largest arts and crafts retailer in the UK, and with a differing range of store formats, chose Toshiba’s TCx® 800 for its ergonomic design and tailored configuration to varied sizes of checkout area.

Deploying the Toshiba Self-Checkout System 7 solution, Toshiba expects to improve operational throughput and reduce shopper interventions, with the ultimate goal of improving the customer’s overall store experience.

Retail Business Services, an Ahold Delhaize USA company, is a leader in the supermarket industry and well known for its eye toward innovation, passion for great food and dedication to delivering value to its customers. Retail Business Services had a goal from its local brand partners - to increase throughput, front-end lane utilization and improve the customer’s experience. Based on long-term relationships and proven capabilities, Retail Business Services turned to Toshiba Global Commerce Solutions and Getronics, plus other key partners to achieve their goals and vision for its stores. The result: a unique convertible lane that transforms checkout.

A Tier 2 grocery retailer was looking for ways to reduce shrinkage while improving the speed of checkout at self-checkout lanes. Toshiba and Pomeroy partnered to solve these challenges by equipping the client with Produce Recognition and Loss Prevention, two solutions from the Toshiba ELERA® Security Suite.

Managing nearly $25 million in sales revenue each year, the Asheville ABC Liquor Board had been struggling with outdated POS hardware and software, and was unable to ensure their customers’ payment information would never be compromised.

Amidst the supermarket battlefield, Romeo’s Retail Group, a South Australian and New South Wales Retailer, has “survived and thrived” since opening its first convenience store three decades ago by paying close attention to the needs of its customers.

See how the Toshiba TCx Elevate platform helped Grupo Éxito deliver frictionless checkout to their customers

With a relationship spanning over ten years, the British Heart Foundation (BHF) installed the latest flexible, robust and reliable Toshiba TCx™ 800 All-in-One POS Platform, across their estate of over 700 busy charity shops and stores.

With Toshiba technology, Supermercado Andreazza was equipped with POS solutions that enabled agility and efficiency at the checkout while creating a better customer experience for shoppers.

Toshiba created a winning self-checkout strategy for Supermarket El Trébol in Chile featuring Toshiba’s Self Checkout System 7.

In partnership with North Country Business Products, and LOC Software, Toshiba’s Self Check Out Systems improves the customer experience at Metcalfe’s and delivered additional self-service experiences that have reduced wait times and connected their point of sale with their back office for connected data.

With globalization, technological evolution and the COVID-19 pandemic, consumers pursue to have fast, personalized, unattended and above all else, safe shopping experiences. For these reasons, Calimax decided to evaluate self-checkout solutions and selected Toshiba for this challenging project.

Together, Toshiba, Grupo Exito, and Linea Datascan have continued Grupo Exito’s customer experience transformation with new self-checkout solutions that are improving customer experiences.

James Hall & Co. Ltd needed to modernise its point-of-sale (POS) infrastructure across the company’s network of SPAR stores in the North of England. The company partnered with KOEL Retail Technologies UK&I to deliver a robust solution using Toshiba hardware.

Kroger’s GVP and CIO Jim Clendenen joins Toshiba's President and CEO Rance Poehler to reflect on the key elements that support a successful innovation journey and explore how AI and computer vision are shaping the future of grocery. They discuss how these technologies are transforming store operations, empowering associates, and creating more seamless, engaging customer experiences. Together, they share a forward-looking perspective on how collaboration and intelligent technology will continue to redefine what’s possible in the store.