United States Patent
8,983,862
Title
Initiating a Service Call for a Hardware Malfunction in a Point of Sale System
Abstract
Methods, apparatus, and products are disclosed for initiating a service call for a hardware malfunction in a POS system, the POS system having a POS controller domains, the POS controller domain composed of a POS controller and one or more POS terminals, the POS controller operatively coupled to a service dispatcher for a hardware service provider, that include: detecting, by a POS operating system installed on the POS controller, a hardware error within the POS controller domain, the hardware error described by hardware error data; notifying, by the POS operating system, a system administrator of the detected hardware error in dependence upon the hardware error data; generating, by the POS operating system, a service request message in dependence upon the hardware error data; and transferring, by the POS operating system, the service request message to the service dispatcher, the service dispatcher initiating a service call by the hardware service provider.
