Get System Help

If you are using an IBM Point-of-sale terminal or a related IBM retail peripheral such as the SureMark printer, and have a hardware, software or system related technical question, you can get help here.

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Submit a Point-of-sale Hardware or Software Question

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E-Mail * First Name * Last Name * Business Partner * Customer/Company * State/Province * Country * Phone * IBM Customer Number *

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Customer Impact Importance

Your Hardware

Please be specific. Include model numbers. A SN is required to verify warranty status.

Hardware ...

Attached Peripherals

Please be specific. Include the ports to which the devices are connected so we can duplicate your configuration.

Peripheral ...

with Touch Keyboard MSR

Printer

HELP

Your Software

Please be specific for instance, is it Windows XP or Windows XPe?

Software ...

Driver Package

UPOS POSS for DOS Other

Peripheral API

OPOS JavaPOS Other POSS for Windows/Linux POSS for DOS

Paste in text system configuration files such as config.sys, autoexec.bat or other small flat text files.

Your Question/Problem

Please be specific. Include model numbers and what devices are connected to which ports.

Sample Receipts

Yes No

If yes, FAX to 919-486-3371

PMR/H Opened

Yes No

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